Business Advice | Archives | ANAX | Managed IT Solutions

On-Site Support & How it Benefits You

by Brandon Davis | Mar 15, 2020 | Business Advice, IT Services, IT Solutions, IT Support

Let’s say you have a big presentation at work. You get everything all set up and ready to go, aaand nothing happens. No presentation shows up on the screens and there’s no fix in sight. Time to call in the backup. Most network support is done virtually, as some tech companies only offer troubleshooting over the phone, or via an online chat session. On top of being frustrated with your presentation falling through, you now have to figure out how to explain your problem to someone who might not even reside in the same time zone as you.

Maybe you don’t know the terminology, or you don’t know quite how to put the issue you’re experiencing into words. Regardless, it can be excruciating trying to work through solutions with someone who isn’t even there. Often this kind of troubleshooting requires you to fix the problem yourself as well. At ANAX, we believe in providing hands-on support directly on site, and we believe in the many benefits that come along with it.

Saving You Time

Whether it is via chat session or phone call, virtual support can be time consuming. It can take a while to even establish what the issue is, since the technician is unable to see what is going on and get their hands on the source of the problem.

After initially figuring out what is causing your troubles, the technician then has to spend even more time working through a solution, all while explaining to you various things to look for or try. This step can take time as well, as you are most likely unfamiliar with your office equipment and network servers, etc.

There is always the possibility of the solution not working as well. If this is the case, then it has to be determined if it didn’t work because it wasn’t the right solution, or if there was a misstep along the way. After all, you are only receiving directions virtually and it is to be expected that you are not as familiar with the process as the tech is. If all else fails, then these virtual troubleshooters will send finally send out an on-site technician.

We like to avoid all of this going back and forth and potential problems that come with it. From the very beginning, we send out a hands-on tech to assess the problems you are having. The allows for less communication errors and also doesn’t require you to fix it yourself!

Saving You Stress

Since you no longer have to try to figure out the issue and fix it yourself with the “help” of a virtual troubleshooter, you end up having less on your plate. Go give that presentation a few more practice run throughs while we sort everything out. When everything is up and running again, you’ll definitely nail it this time around. Our goal is to make the process as stress free as possible for you.

Saving You Money

Since less time is required, chances are, it’ll cost you less too. On top of that, if you are in charge of fixing it yourself, and a mistake gets made, it may cost you even more to fix that additional issue. However, if you aren’t in charge of fixing it, and have experienced techs handling the problem from the beginning, you won’t have to pay to fix it again.

Overall, at ANAX we believe in helping your business run as smoothly as possible, and we provide the quality service to get you there. When problems arise, our experienced technicians are ready and willing to show up on site and get the job done. Want network and office equipment support that’s actually supportive? Contact us!

Phone System Support: Just a Call Away!

by Brandon Davis | Feb 15, 2020 | Business Advice, Business Phone Systems, Hardware, Office Phone Systems, VoIP

Regardless of what kind of business you have, chances are, your customers or clients are going to need to get ahold of you somehow. Sometimes, that’s via email (which we can help set up and manage as well!), but sometimes, it’s via phone. These days, there are several phone system options, from more traditional to virtual cloud-based ones. Your preference will most likely differ based on what your company’s needs are. Whatever you decide on, ANAX can get you up and running.

Getting your phone system established and operating is not the end of our journey with your business, however. We offer phone system maintenance and support as well! Whenever anything goes wrong, seems a little off, or simply needs replaced, repaired, or updated, ANAX is there for you. As with any other IT services we provide, our technicians can be on-site the same day you request assistance.

ANAX Phone Support

Our phone support services are extensive, and we pride ourselves on providing the highest quality service possible for all of our clients. Check out what we have to offer and see what we can help you with today.

On-Site Phone Systems

If your business has a home office, we can help set up your phone system for every employee, regardless of how many there are. We have phone systems that we can provide and maintain, and troubleshoot should problems occur. By having ANAX install your phone systems from the beginning, you can ensure that it is done properly.

Cloud Hosted VoIP Systems

VoIP phone systems are an updated way to manage your calls, a more modern and manageable approach than traditional phone systems. Learn about these VoIP systems and their benefits in our blog post here.

Call Center Setup & Support

If your business is a call center, or involves one for customer service or support, ANAX can assist you in setting up phone systems for such. In addition, ANAX provides call center support. After all, if sales or customer satisfaction is based on your ability to make or receive calls, you want reliable technicians on standby.

Video Conferencing

Not only does ANAX assist with voice calls, we also have the ability and the technology to assist with video calls. We can also help with multi-line and conference video calls.

Voicemail to Email

Voicemails can be time-consuming to listen to, hard to hear, or just plain frustrating to deal with. This can all be alleviated by the capability to transform voicemails into emails, making them legible and allowing you to read them instead of requiring to listen.

As you can see, ANAX offers many phone-related services and support options. Regardless of how big or small your business is, or what your needs are, ANAX has the ability to help. Contact us today to see what we can do for you.

How Having the Right POS System Benefits Your Business

by Brandon Davis | Jan 15, 2020 | Business Advice, Hardware

If you are a business owner operating any kind of store or shop, or any business that runs on sales for that matter, you may be looking into the large variety of POS (point-of-sale) systems that exist. This vast array of options can be extremely overwhelming, especially when you are just starting a business and have so many decisions to make already. You may be persuaded to make a fast choice and go with whatever POS system initially appeals to you, however, there is a lot weighing on this decision, and careful time and consideration should be taken. Having the right POS system can greatly benefit your business.

How to Pick the Right POS System

Determine Needs

The first step to choosing your ideal POS system is to begin by determining how it will be used in your business. POS systems have a variety of functions and can complete many tasks for your company, even beyond simply ringing customers out. Take some time to consider what your business needs are, and see how potential systems are able to meet those needs.

Check Out the Hardware Requirements

Different POS systems have different hardware requirements. It is crucial to take into account what the requirements are, and to make sure that your business is equipped to handle them.

Figure Out Your Budget

Budget is another important factor, as POS systems can range in price tremendously. Determine a comfortable payment amount for your business, and choose a POS system that falls within that. You may even want to consider a system that has the potential to upgrade in the future, should your budget increase.

Work With Your Space

Whether you have a large business or a small one, you should always work with the space you have. Shop around various POS system set ups and choose one that will not only fit in the space you have, but complement it as well.

Look Into Available Resources

Many POS systems come fully equipped with everything you need to be a successful business, however, there are sometimes additional resources available that can enhance your experience with them. Apps and training software can make the POS system more accessible and more understandable for you and your employees.

Benefits of a Fitting POS

As stated above, finding the right POS system can have many benefits for your business. Once you have decided on a POS system to utilize, you may notice these benefits take place rather quickly.

Accomplishes Necessary Tasks

Just as a POS system should, having the right one will help you accomplish all the necessary tasks that you wanted it to. It may even help to automate those processes and complete these tasks on its own.

Streamlines Service

Effective POS systems will also aid in streamlining service, whether you are a retailer or a restaurant. By having a single unified system, everyone remains on the same page, and orders or sales are easily tracked.

Minimizes Losses

Another benefit of having the right POS system is the ability to minimize your losses. Employees can have separate key codes or profiles within the system, and all orders or sales they manage can be kept track of. This makes it easier to narrow down when discrepancies occur, and also aids in keeping a running total of drawer amounts and more.

As you can see, choosing the right POS system has multiple benefits for your business, and the decision shouldn’t be taken lightly. At ANAX, we hope that this will help make your decision easier. For any of your tech needs, contact us.

How adopting and implementing technology can help your small business grow

by Brandon Davis | Jul 12, 2019 | Business Advice

It’s no surprise that emerging IT and Network solutions have allowed millions of entrepreneurs to establish their own small businesses ranging from freelancers and moonlighters to multinational corporations in the making. That being said, there seems to be a fear of adopting IT and Network Solutions on behalf of small business owners.

A Closer Look at Small Business

Today, there are more small businesses than there are corporations. According to the Tax Foundation, there are 30 million small businesses in the United States. Of these small businesses, an astonishing 78.5 percent of businesses are considered nonemployer business. This means that these companies do not have a paid staff, so business owners find themselves wearing several different hats to keep costs low.

According to a survey conducted by CNBC, as high as 45 percent of small business owners say that they do not have a business website for their business. An explanation for this might be that small business owners find it difficult to justify certain business expenses that they do not see as crucial to their business.

But cost effective network solutions have made it easier to operate a business without the need for entire departments of employees or massive budgets to cover the cost of adopting and implementing new business solutions. So how should small businesses go about adopting business solutions that could help them grow their operation?

Managed IT services

One of the most valuable, yet overlooked, business solutions is that of managed IT Services. Technology is great, when it works. Regardless of what the issue is, downtime can cost you money as well as stunting productivity. A trained technician can offer a wide variety of skills and services both in person and remotely. Managed IT services should hardly ever be overlooked or undervalued.

Hybrid Clouds

Another solution that can help your business grow is that of the Hybrid Cloud. Cloud Computing refers to the on-demand availability of computer system resources like data storage and computing power. Clouds can be private, public, or hybrid — a combination of the two. A business owner may choose to operate on a private cloud, which can be more expensive but comes with the peace of mind that your company’s data is secure. Public clouds offer a more cost effective solution, though some skeptics do worry about the added risk to security that can occur when you operate on any public server. The third solution, hybrid, combines the two previous solutions into a more cost effective cloud computing environment. Hybrid clouds allow the workload to move between public and private clouds, the user has greater flexibility in terms of cost as computing needs change over time.

How can ANAX help your small business grow?

As new technology emerges that allows your business to grow, ANAX will be right there beside you, offering expert IT and Network support for all of your needs, both local and remote. We can handle all of it for you from start to finish. Our team of specialists can troubleshoot, repair, install, and provide expert technical advice to help your business grow thrive.

Office Equipment Repair

by Brandon Davis | Aug 28, 2018 | Business Advice, Hardware, IT Services, IT Solutions, Office Equipment Support, Office Phone Systems

Office Equipment Repair

The Monday Morning Dilemma

It’s 9:15 on Monday morning, and you are desperately trying to get handouts printed for your 9AM meeting. Everyone has been waiting on you for the past fifteen minutes, and the printer conveniently decides not to show up for work today. “Perfect timing,” you say to yourself as you mentally prepare to be looking up repairmen, ordering new office equipment, and daydreaming about vacations for the rest of your day.

Let ANAX Handle IT

Instead of wasting away your workday, sacrificing your productivity to find the best deal on a local office equipment repair service, have ANAX handle the hassle for you. Providing top quality office equipment support, ANAX offers maintenance for all of our affiliated manufacturer’s office equipment with extreme pride and excellence. With one of the fastest response times in the industry, we will strive be at your location the very same day that your service call is placed. Our experienced factory trained technicians will work to quickly resolve any issues needing attention, leaving you satisfied with the results.

Looking for a new office equipment repair company each time you need assistance takes up valuable time. You want your business to thrive; wasting time researching business technology services robs your focus away from your success. ANAX is here to develop a long term relationship with you so you don’t have to waste precious time shopping around. You will know immediately that you made the right decision using ANAX as your office equipment service provider.

When the Past Haunts You

Even the newest technology runs into issues and bugs that need addressed, however, when your equipment is outdated and old, there is even more potential for problems. As technology develops, it requires operating systems that can keep up with it, as well as compatible accessories such as phones and printers. When devices are able to communicate effectively because they are all up to date, your day runs smoother and you can be more productive with your time.

This being said, technology trends come and go very quickly, and as a whole, it is a field that is ever-growing and changing. This can be daunting to keep up with, especially if you are not familiar with terms that are used to describe technology, or if you are not sure what to look for in the equipment you need to use in your office. Because of this, it may take you longer than necessary to find what you are looking for, and the process can be frustrating for everyone involved.

Let ANAX Take Care of IT

This is a common problem that ANAX can handle for you. ANAX team members are experts in the technology field and can take the time to explain what you need in your business and take care of providing your office equipment and repairs for you.

There are many services that ANAX offers, including:

On-site Troubleshooting & Repairs
3 Business Hour Average Response Time
Driver Installation & Setup
Network Connectivity Configuration
Ongoing Maintenance Support
End User Training
Account & Security Configuration
Consumables & Supplies
Remote Equipment Status Monitoring

Overall, choosing ANAX for your technology needs will save you time, and the headache of having to do it yourself.

Want to learn more? Contact us today: https://www.anaxtech.com/contact/

3 Ways To Avoid Network Crashes

by Brandon Davis | Jun 11, 2018 | Business Advice, IT Services, IT Solutions, IT Tips, Network Solutions, Networks

3 Ways To Avoid Network Crashes

If you’re a business owner, you most likely have a lot of people who rely on you and your company. We live in an increasingly digital reliant age of business, where most small to mid-size businesses can compete at the scale of their larger counterparts. BUT, the affect of downtime hits hard on businesses both large and small. So, the question is, have you listed the solutions to avoid network crashes or loss of internet for your business?

What Network Crashes Can Cause

Naturally, the first problem that a network crash presents is the total lack of productivity it will cause your business. After all, your staff likely relies on the network in order to access materials and resources they need in order to do their jobs. Without access, they’re left without the means to generate revenue for your business. Meanwhile, they are still contractually entitled to receive their salary for their time at work. This, combined with your operational costs, means that your cash flow during a network crash dips into the red.

A crash can also lead to data loss, and seeing as your data is one of the most valuable assets to your business operations, data loss isn’t something that can be shrugged off, as we’ve discussed before.

Causes of Network Crashes

Unfortunately, there can be numerous causes to a network crash. Fortunately, each can be somewhat easily mitigated with the proper foresight and maintenance.

OS Issues

There’s a reason we always say to double-check if your systems can handle an update before you install it. Compatibility issues between your solutions can occur if you aren’t careful about which updates you choose to install, and you might wind up with an internal configuration conflict or worse. To avoid this, make sure you always have a trusted IT professional evaluate your solutions and the proposed update to make sure that you won’t run into any unexpected complications.

Electrical Problems

Any disruption of power to your server can lead to a crash, regardless of whether a lightning strike caused a power surge or someone tripped over the wrong cable. However, these kinds of issues can largely be avoided by utilizing an reliable power supply and practicing proper cable management.

Environmental Conditions

Or, in other words, the state of your server room. In order to function properly, your IT needs its environment to be cool and clean. Excessive heat can interfere with its operation, so the server room maintenance should include good ventilation and climate control. Heating issues are also why your components need to be kept clean. Built-up dust can prevent heat from escaping, allowing it to build up and damage your systems.

Equipment Failure

Sometimes, things just break. Whether a component has simply gotten too old and worn out, or you just so happened to get a lemon, if it doesn’t work properly, your network will crash.

Avoiding The Crash

1. Expect the best but plan for the worst …

Have a plan! Be sure you have quality Firewall to ward off any skeezy hackers, back up your important documents in The Cloud, and have a ready list of phone numbers to call for help! Knowing who you need to contact will shave valuable minutes, even hours, off of the IT disaster. To help you get started on your list, the phone number to reach ANAX for all your IT Services and Solutions is 702.478.9000. Now, go prepare!

2. Don’t Skimp!

You worked extremely hard to get in this professional position … don’t cut corners when it comes to your office equipment. ANAX is affiliated with top-performing brands like Toshiba and Ellumina: ANAX even provides quality office equipment support and maintenance for these brands. Your office will be running like a paper-jam-free, well-inked copy machine in no time!

3. Just Breathe…

Slowly inhale through your nose and exhale out your mouth. With ANAX on your side, you don’t need to worry about IT mishaps. You can rest easy knowing that your IT solutions to avoid network crashes (or other IT problems!) is a phone call away … only ten little numbers to push for professional, quality assistance. Now, you can focus your time and energy on other business aspects … like your sanity!

With ANAX managed IT services, you’ve always got a partner on your side. Call us (702) 478-9000 or message us HERE to schedule a consultation today!

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