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The Impact of Human Error On Your Business

The Impact of Human Error On Your Business

by | Jul 16, 2021 | IT Services, IT Solutions, IT Support

One thing to keep in mind when searching for IT solutions, is how adept the IT services provider is at predicting human error, attempting to prevent it, and managing it when it does occur. It is a given that humans are going to make mistakes, even at their jobs at your business. Not addressing the impact of human error on your business could be catastrophic, so it is essential to have a gameplan. When you expect the unexpected, you are much more prepared to handle any situation that arises. So what are some of the most common human errors that you may encounter at your company? Let’s take a look! 

Knowledge-Based

One kind of human errors that is fairly common falls into the knowledge-based category. This refers to when an employee does not have the adequate amount of working knowledge about a situation that arises. It could be that there is no set protocol in place at your company or no standard operating procedures in reference to that specific situation. Conversely, it could also be that there is a protocol, however, the employee in question is not aware of it, or has not been properly trained on it. When your business lacks structure, or your employees lack training, there is no communication about potential problems, and if there is, it does not accurately convey the issue. This often leads to the employee reaching a conclusion or solution on their own, with limited relevant experience and next to no resources, which results in incorrect approaches and unhappy customers. Instilling a protocol, especially with your business’ technology procedures, can help to prevent this human error for happening. 

Lapses in Memory

Even with the most efficient methods of remembering tasks, sometimes humans simply forget. It could be forgetting to complete something important or forgetting where you saved a file. It could be failing to complete a step in security protocol or forgetting to communicate about a project. While sometimes there simply is no solution for this human error, at other times, technology can help. We can help ensure that backups are being regularly performed, so at least if something gets lost, there are previous versions available to restore. 

Slip Error

This kind of human error occurs when the employee is dealing with fatigue or having trouble concentrating and they slip up performing their job duties. Often this happens when they are being overloaded with work, or having to rush at faster-than-human speeds to get projects completed. Incorporating some technology or some form of automation into your business workplace can help alleviate some of this pressure to perform, and will help reduce the amount of slip errors that occur. 

Rule-Based

Similar to knowledge-based, this human error can happen when an employee is ill-informed of what the protocols are. However, instead of simply being unaware of what the rule is, it implies that a change in rules has been made, and the employee is still doing things the old way. This can lead to unclear communication and misinterpretations, which leads to inconsistency in solutions, and confused customers. Automation and digitizing your standard operating procedures can help prevent any mishaps in this regard. 

How ANAX Can Help

ANAX provides managed IT services and other technological support that your business can benefit from. Unlike so many other business technology companies who are only interested in numbers, ANAX is committed to building relationships with our customers. When other IT companies dismiss you and your small business because their IT support team isn’t up to par, contact ANAX for your IT services solutions instead. We have developed an exceptionally loyal client base over the years. Thanks to them, the bulk of our growth is the result of the referrals from many of our satisfied clients. Our consistent accountability has given our customers the peace of mind and the preparedness to combat human error that they need for their business, especially when it comes to IT management and services. Our goal at ANAX is to continuously surprise you as we exceed your expectations each time you contact us!

How Managed IT Services Increases Your Productivity

How Managed IT Services Increases Your Productivity

by | Jul 1, 2021 | Business Advice, IT Services, IT Solutions

Every business wants to operate more efficiently, right? When you operate more efficiently, you increase your productivity, and ultimately, you increase your profits as well. Whether you are in a services-based industry or you sell products, the concept is the same. When you increase the speed at which you sell products or services, you can sell more in the same amount of time. If all of this sounds ideal to you, you may be wondering how exactly you can achieve this. Well, managed IT services are one way. Let’s take a look at how managed IT services increases your productivity! 

Experienced IT Support

One of the main ways that managed IT services can increase your productivity is due to the experienced IT technicians who are completing the work, rather than you attempting to figure it out yourself. When you go with someone who is experienced, you can rest assured that the work will be done right the first time. Experience equals a lessened chance of mistakes happening, and generally equals excellence as well. Managed IT services employ technicians who handle multiple accounts, and have the experience to do so well. When you have technicians who know what they are doing, your IT issues can be addressed quicker, and you can focus on your own work, leading to increased productivity. 

Partnership

In addition to managed IT service technicians having the necessary experience, there is another level of care and familiarity that comes with always having the same crew handling your concerns. You will not get bounced around to different people in different departments, trying to explain what your problem is to people who obviously do not want to take care of it. When you partner with a company that provinces managed IT services, there is more of a relationship that stems from the business arrangement. With managed IT services, you can have faith that when you need assistance, the technicians are already at least somewhat familiar with your company, they know the work that has been done already, and they are ready and willing to get you back in action as soon as possible, boosting your productivity. 

Money Saved

When you utilize managed IT services, you no longer have to employ your own IT department. You also do not have the expenses of holding space for this department in your office. This can trim your IT expenses drastically, and that extra money can go towards hiring more help or investing in more efficient processes, which increases your productivity. 

Speedy Solutions

With managed IT services, many solutions can be provided the same day you request them, because of the vast array of resources employed by these companies. When you have a technician at your business as soon as possible, your IT issues are addressed that much faster. When your downtime is limited, you are able to spend more time actually getting work done. A speedy solution in record time increases your productivity. 

How ANAX Can Help

Alright, so you can see how managed IT services increases your company’s productivity. Where does ANAX come into the picture? We’re the experts in managed IT services, support, and security and offer managed cloud and onsite VoIP services to businesses in Las Vegas.

Our experienced team of technicians provides skills and reliability that can be hard to find through other Las Vegas IT support companies. Our technical team sets the highest of standards and is dedicated to providing the best IT services to our clients. ANAX recognizes that your company is unique and we are prepared to accommodate to your needs and boost your productivity. If you’re looking for the best IT services for your small business, contact ANAX and see the difference for yourself!

Email Set Up and Spam Filters

Email Set Up and Spam Filters

by | Jun 16, 2021 | Business Advice, IT Services, IT Solutions

Junk mail, spam email, different methods of delivery but it’s the same concept. Often, it receives the same reaction from those it is sent to as well. Eye rolls and groans and the potential to fall victim to a scam, oh my! Nothing good ever comes from either of these, but we endlessly continue to receive them, repeat our reactions, and make no attempt to cease their incessant attempts to reach us. If there was a way to stop this interaction, would you? Most of us answer “YES” with no hesitation. While there may not be a solution that blocks 100% of all spam ever sent to your email, we have good news. There are solutions that effectively filter out the majority of these sketchy emails. Even better news, we can help you get it all set up. Before we talk about our solution to this prominent problem, however, let’s take a closer look at what exactly spam is, how it can endanger your business, and then dive into how we can help keep you protected. 

What is Spam? 

No, we aren’t talking about the canned, processed meat. We are talking about the emails you receive from businesses or merchants attempting to sell you products or services that you may not have ever intended to buy or possibly didn’t even know existed. If you aren’t interested in these products or services, have never visited the company’s website or shown any attention to similar markets, why are you receiving these emails? How do they know how to reach you? In reality, there are many ways that companies can get a hold of your contact information. If your email has not been harvested organically somehow, chances are that it was purchased as a part of a hacked email list. Some companies have tools or bots that sift through all the available information on the internet and collect any emails they come across. 

In addition to simply offering products or services and hoping that you will bite and buy in, some spam emails contain malware or malicious attachments. When these files are downloaded, or the links are clicked, your computer can be affected. There are many dangers that can catch a free ride on spam emails, and it’s important to understand how clicking the wrong thing can be devastating to you as an individual, or to your business, which brings us to our next point. 

What Does Spam Mean for My Business? 

Spam emails are bad news for business for many reasons. Even if there is no malicious content included in them, clearing out the spam clutter can eat up a lot of time that could be better spent actually working. If the spam is not cleared out, it results in a lot of inbox and server space being used up. If your hosting limits how much storage space you have available, it could even result in your emails being capped and unable to accept any new mail, or being charged excess storage fees. 

In many circumstances, however, spam emails are not just harmless annoyances. Often, they contain malicious files, malware, or links that route you to sites that attempt to collect personal information. Malware presents a big problem for your company, as it can affect an entire computer network fairly easily. One employee falling victim to this kind of scam can put the entire business at risk. Similarly, when sensitive information is collected as a successful scam, personal details or client data can fall into the wrong hands. This can be disastrous for company reputation, and can even result in identity theft or access to company funds or accounts. 

How ANAX Can Help 

At ANAX, we have years of experience implementing successful spam filtering solutions. We take the time to get to know your company and its unique needs when it comes to digital security. Then we assist you with deciding what spam filter approach will be most effective for what you hope to achieve. As mentioned previously, these filters do not guarantee that no spam emails will ever make it into your inbox, however, they will cut down on the amount you receive tremendously. ANAX can help you set up spam filters for all your company email accounts and computers. The first step to protecting your business in the digital realm is as simple as getting these spam filters set up. Don’t wait, secure your company emails today.

Going Green by Going Digital

Going Green by Going Digital

by | Jun 1, 2021 | Business Advice, IT Services, IT Solutions

Going digital can also mean going green. Becoming environmentally friendly in this day and age is increasingly popular within the business world. In fact, offices that are run with paper records and filing systems are now considered out-of-touch and outdated. Technology is forever advancing at a rapid pace, and in order to stay relevant to your customer base, you must keep up. One way to accomplish this is by prioritizing the same things that your customers do, for instance, being eco-friendly. 

Benefits of Going Green

Taking Care of Earth

Environmentally friendly businesses and those who operate sustainably stand to benefit immensely in many different ways. The most glaringly obvious benefit is the fact that you are assisting in taking care of the earth, and even if you are not able to diminish your footprint completely, you can reduce the effects that your business has. From industrial pollution to trash and waste that will never decompose, companies often leave many traces of their existence in the environment. By operating more consciously and actively seeking ways to reduce the negative environmental consequences of your business, you can move forward with the knowledge that you are doing your part. 

Money Made

Another benefit to going green is the devoted clientele this eco-friendly choice brings with it. Those who are concerned about the earth actively make decisions to do business only with companies who are dedicated to environmental protection. If your business goes green, and shares the measures you are taking, as well as the positive results, there is guaranteed to be public support of this effort. In fact, one study has shown that 86% of Americans believe that a business should be involved in a corporate social responsibility or some form of activism. Going green shows your business shares the same priorities as the consumers, resulting in increased support. More support means more sales, and although making more money should not be the only reason you make changes for the environment, it certainly is a convincing one! 

Money Saved

In addition to making more money, your business has the potential to save more money when you switch to operating more sustainably. Eco-friendly businesses often produce far less waste than standard operations. A mindset of reduce, reuse, recycle also shifts perspective on how goods can be manufactured or how services can be provided more effectively. It also can result in less energy consumption due to lowered utility usage, digital files replacing paper ones which reduces the impact on forests, and more.

Happy and Healthy

Last, but not least, a business that adopts greener measures for operations also results in a happier and healthier work environment. Less waste and less harsh chemicals around the office can greatly improve respiratory functions of employees, and knowing that the business cares for the earth improves mood and morale. This pleasant environment can have many physiological benefits for those who work for the company, and has even been shown to reduce the number of sick days taken over a certain period of time as well. Healthier and happier employees are more productive and take more enjoyment in their job. 

How to Go Green

Now that you understand the many benefits of a business taking steps towards greener operations, you may be wondering how you can achieve this in your company. One of the easiest and most impactful ways to make your business more environmentally friendly is to go digital. Going paperless and transferring all of your files and operations to a digital platform can reduce the company’s waste by up to 90%. Since technology is ever-changing, there are solutions that exist for every business in operation. If you are wondering how to securely transfer information, store files and documents, communicate with staff or clients, or anything else digitally, ANAX is here to help. We offer managed IT services for mid-size businesses and can assist you with finding the ideal solution for your needs. If you are ready to take the next step in going green with your business, contact our team of experts today! 

The Importance of Regular Backups

The Importance of Regular Backups

by | May 15, 2021 | Business Advice, Cloud Services, IT Services, IT Solutions

We recently talked about going digital as a way to make your business more environmentally friendly. One concern that is often brought up with this approach to storing files and data is the security of this information and the potential for data breach or loss. In reality, a digitally-run company is equally as secure, if not more so, than a company that operates solely with paper files. In addition, information and documents are typically safer in the digital realm, considering that paper files can quickly go up in flames, get misplaced or lost, or otherwise disappear. Digital operations allow multiple copies of files to be created easily, accessed from anywhere, and give you the opportunity to backup your data, guaranteeing a level of safety and security that hard copies could never provide. 

What is a Backup? 

When we talk about a data backup, we are not referencing one similar to the backup of cargo ships in the Suez canal earlier this year. Instead, we are referring to a copy of your files being saved to an archive and stored on a secure server, hard drive, or other digital storage option separate from where your files are kept. A backup can include only specific files or information, or can be as expansive as an entire operating system, a library of files, and the settings that come along with them. Backups can include all information from all time, or only new files that have been added since the last backup. You can run a backup as often as you would like, and some businesses may need to run them more often than others, however, backing up your data on a regular basis regardless is important for many reasons. 

Why Backup?

There are many reasons that you should consider backing up your data consistently. The most notable reason is to prevent the loss of data. For businesses, customer information, order records, employee files, and other similar data are the lifeblood of operations. Losing any amount of this data can be detrimental to the future of a business. Backing up your files regularly ensures that even if a tragedy struck your computer system, there would still be an archive of your data in existence, saving you the headache of trying to manually gather all of the lost information again.

Another benefit to regular data backups is for financial purposes. Business taxes and audits can be a nightmare, especially if data somehow goes missing. Having a backup of financial statements, tax records, employee payments, and more can help to prevent any mishaps, and will make your life tremendously easier should an audit occur. 

Other various benefits to backing up your data include improved client relationships, proven reliability for investors, a leg up on your competitors, increased productivity, and peace of mind. Regular backups can also end up saving you time and money. Should disaster strike, you already have a plan in motion to restore lost data and continue operations as normal. 

How to Backup? 

Now that you are convinced of the importance of consistently backing up your data, you may be wondering how to go about accomplishing this. Depending on the size of your company or the amount of information you deal with, the task of initiating a backup and setting up a regular data backup schedule can be overwhelming. At ANAX, we offer secure solutions to your data storage needs. Reach out to our team of experts today to see what we can do for you!

What is Phishing and How Can ANAX Help?

What is Phishing and How Can ANAX Help?

by | May 2, 2021 | Business Advice, IT Services, IT Solutions, IT Support

If you spend any amount of time on the internet, you have probably heard of phishing scams, and the disastrous results falling victim to them can have on your cybersecurity. These can have detrimental effects to businesses or even to individuals, and they can happen to anyone, so it is essential to remain vigilant and knowledgeable. WARNING! Recovering after a phishing scam or other security breach is difficult, and in some cases, impossible. Prevention is the best way to ensure that your personal and business information remain secure and invulnerable. Let’s take a look at what exactly phishing scams are, how to tell if you are being scammed, and how ANAX can help. 

What is Phishing? 

Phishing, in simplest terms, is an attempt to gain access to sensitive information by means of email or text message. This is a cybercrime, and is considered criminal activity punishable by law, as it poses great danger to personal or private data. Often, the attacker(s) pose as a well-known or legitimate corporation or company. They request information such as personal identification details, including social security numbers, banking or credit card information, usernames and passwords, and more. 

As a result of their masquerade as a credible business, and well-designed emails or texts as ploys, individuals or businesses may fall victim by offering up information before recognizing the illegitimacy of the operation. By then, it’s far too late to recover. As soon as these sensitive details are shared, they can be used to cause irreversible damage to a business, it’s security, and it’s finances. Let’s take a closer look at how far this destruction can reach. 

What are the Results? 

This category of cyber attack can have disastrous results for businesses. These results can include security breaches of sensitive customer or client information, causing distrust in the future even if security is re-established. It can lead to identity theft and the long-term effects of that. It can also lead to attackers accessing financial institutions and stealing funds from the business or clients. Even if all money is recovered, and your business ensures security of information in the future, it can be impossible to rebuild ruined client relationships. 

Characteristics of Phishing

Phishing is a tragedy that no business wants to fall victim to. Luckily, there are a few ways to verify the legitimacy of corporations when information is requested via email or text. Often, these requests come partnered with offers or statements that seem very, very good. Too good to be true, in fact, and that’s just what they are. Urgent action required is also a red flag for suspicious activity. Rushing your response is a tactic used by phishers to encourage you to act before you have a chance to think about it.

Another thing to watch out for is links within a sketchy email. In any circumstance, it is far safer to access the website directly as opposed to following links embedded into emails. If you are to click on a hyperlink, first ensure that the website is legitimate and secure. Verifying the sender’s email address can also prevent any information from being shared insecurely. Lastly, never download any attachments if you are unsure of the source of the email. Files can be disguised to look innocent enough, but may instead be ransomware or malware that gets installed on your computer as soon as you download. If you click an unsafe link or download an insecure file, and you do not have anti-malware present on your computer, the results could be disastrous. 

How ANAX Can Help

Spam Filters

Staying attentive to the emails that you and the rest of your business receive is essential to preventing a phishing scam’s success. There are additional security measures that can be taken as well, and ANAX is here to help. Spam filters are just one way of increasing your cyber security in the world of emails. This technology assists with analyzing the validity of the email sender, and filters questionable email to a spam or junk folder. It isn’t guaranteed to catch every phishing email, and some legitimate emails may get caught up in the spam net as well, but having these filters in place can be extremely beneficial. Knowing which filters to use and how to set them up properly can be time consuming, confusing, and overwhelming. That’s where ANAX comes in. 

Email Security and Training

Establishing cohesive email accounts on a server, creating new employee users and accounts, and setting limitations on storage capacity and what emails get filtered out are all services that ANAX can assist your business with. In addition, we offer one-on-one training solutions to ensure that all of your employees remain up-to-date and knowledgeable about the best ways to avoid falling victim to phishing scams. We develop a lasting partnership with your company to provide this training, monitor your company’s email habits and safety, and create and manage custom security solutions. 

Internal Testing

Our tech experts are experienced and equipped to help make your business as secure as possible. We can identify the best practices to protect your company against these scams, and we put that knowledge to work for the betterment of your business! We also have the unique capability to send out test phishing campaigns to your employee database to monitor who opens or clicks on emails, and to give an accurate assessment of how vulnerable your company data truly is. 

Additional Benefits

There are many benefits to bringing ANAX on board to prevent phishing scams. Not only will your sensitive information stay secure and private, you may even qualify for discounted insurance policies, and you can be better kept in alignment with regulatory organization requirements such as HIPAA, FINRA, and more. In order to prevent phishing scams taking a toll on your business, contact us today!