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Staying On Top Of Your Phone System Needs

Staying On Top Of Your Phone System Needs

by | Feb 13, 2021 | Business Phone Systems, Office Equipment Support, Office Phone Systems

Regardless of what kind of business you run, chances are, you utilize phones at some point. Unless you are a high volume call center, however, you probably haven’t given your phone system much thought. While your particular business may not rely heavily on phones (or maybe it does!), having a phone system that is up to date, regularly maintained, and capable of handling your phone call needs, is crucial to your company’s success. 

In this day and age, many technological advancements have been made, and phones have not been excluded from this progress. There are many solutions that exist for your hardware and software needs, and they can be tailored to fit what works best for your particular business. We know that you have a lot on your plate handling an entire business already, and staying on top of your phone system needs may not be at the top of your list of priorities. Luckily, we have a team of experts here to help you specifically with that. Let’s take a dive into just how important it is to stay relevant with your phone system. Learn more about ANAX’s phone system services here. 

Importance of Staying Up to Date

Technology is constantly changing, and will be evolving forever. Humans are consistently coming up with better ways to accomplish things, and more effective ways to operate. Because of this ever-changing field of advancements, it can be easy to get left behind in the dust, especially when you are already juggling many other tasks. Updating your systems consistently, however, is the key to staying relevant to your clients, and to ensuring that you have the proper equipment to handle anything that may come up. There are two sides to keeping these systems up to date for your business, the hardware side and the software side. 

Hardware

Phone system hardware refers to the physical equipment such as receivers or headsets. These items experience a certain amount of wear and tear from being handled and used on a daily basis. Any number of circumstances can cause these items to break or malfunction, so keeping them updated and switching them out with the latest and greatest hardware solutions prevents a catastrophe from occurring where none of the hardware works anymore. 

Software

Phone system software comes into play when you are utilizing an internet-based phone operation, or one where there are not physical receivers for the phones, but is instead operated through computer software. Keeping this up to date is crucial, as there are often many bugs or glitches that are addressed in updates pushed out virtually. 

How ANAX Can Help

However you have chosen to operate your phone systems, it is essential to ensure that the solutions you are implementing meet the needs for your company. If you have a high call volume, you want to make sure that your system is capable of handling multiple lines in use at once, and also has an effective way for sorting through calls in the queue. 

We know that the world of phone systems can be quite overwhelming, and navigating these waters can be tricky, especially if it’s not your field of expertise. Our team of experts is well versed in these systems and can help you determine what the perfect solution for your business is. We also know that your needs as a company change over time, and we can help you adjust your phone system as needed. With ANAX, you never have to worry about your system going out of date, and if you experience any issues with your hardware or software solutions, we offer same day service and can have you up and running typically within a few hours, allowing for minimal downtime so your business can achieve optimal success. Curious about how we can help with your company’s phone system needs? Contact us today. 

Updating Your Business Phone System

Updating Your Business Phone System

by | Jul 16, 2020 | Business Advice, IT Solutions, IT Support, Office Equipment Support, Office Phone Systems, VoIP

At ANAX, we offer several solutions for your business and office needs. We do the hard work of keeping up with the times so that you don’t have to. Technology is a constantly changing field, and it is not just limited to computers and software. Another piece of technology that has encountered many changes over the past decades is the business phone system. 

One of the services that we provide is cloud-hosted VoIP phone systems. This term has become more familiar to those in office spaces over the past couple of years, however, if you’re not as current with the phone trends, we’ll go over what exactly a VoIP is before we get into why you need it. 

What is VoIP? 

Traditional phones require direct connection via copper wires in order to make and receive calls. VoIP phones do not need this wire connectivity, and instead, function via internet connection. Because of the lack of need for wires, the mobility, interoperability, and connectivity of VoIP phones is nearly limitless. 

Outdated, copper-wired, stationary phones are hardwired into a PBX (Private Branch Exchange) machine. This PBX device routes calls in and out, serving as the operator and connector between phones. With VoIP phones, the PBX is no longer necessary, since calls are made via the internet, and not through the wires. Talk about eliminating the middleman, right? 

Why do you need VoIP? 

In addition to simply staying relevant with the ever-changing technology, there are several reasons that your business would benefit from a VoIP phone system. As mentioned previously, traditional phone systems are wired into a PBX machine. Switching to VoIP phones eliminates the need for this, which can clear up office space for more important things. 

VoIP phones operate via the internet, and only require access to the existing computer network cabling or the WiFi in order to complete calls. This eliminates the need for copper wiring, and means that no additional wiring needs to be installed should you decide to switch. Bonus, your phone number stays the same, so there are no additional fees to update that either (not to mention, no need to go through the headache of updating your phone number everywhere too!).

Additional VoIP Features

VoIP phones have many, many features that are simply impossible on a traditional phone. As we have already discussed, they are unchained from the copper cords, and operate on your existing internet connection. VoIP phone systems allow for users to link to their own accounts, instead of being tied to a singular phone number. With this feature, you can jump between multiple phone calls on an account at the same time. 

VoIP allows for voicemails just as traditional phones do, however, they are more easily accessible, and often have advanced features. This new wave of phones has also experienced updates in audio quality and range, allowing you to listen further and understand more. Finally, VoIP phones can be set up for PoE. PoE stands for power over Ethernet, meaning that VoIP phones are able to be powered via a network cable, as opposed to being plugged into a traditional power socket. 

If your business operates several phones simultaneously, or requires operators to switch between various calls seamlessly, switching to a VoIP system may be a smart move to make. As you can see, the benefits of VoIP are numerous, and making the change is quite simple. Contact us today to see how we can bring the benefits of VoIP to your business!

Phone System Support: Just a Call Away!

Phone System Support: Just a Call Away!

by | Feb 15, 2020 | Business Advice, Business Phone Systems, Hardware, Office Phone Systems, VoIP

Regardless of what kind of business you have, chances are, your customers or clients are going to need to get ahold of you somehow. Sometimes, that’s via email (which we can help set up and manage as well!), but sometimes, it’s via phone. These days, there are several phone system options, from more traditional to virtual cloud-based ones. Your preference will most likely differ based on what your company’s needs are. Whatever you decide on, ANAX can get you up and running. 

Getting your phone system established and operating is not the end of our journey with your business, however. We offer phone system maintenance and support as well! Whenever anything goes wrong, seems a little off, or simply needs replaced, repaired, or updated, ANAX is there for you. As with any other IT services we provide, our technicians can be on-site the same day you request assistance. 

ANAX Phone Support

Our phone support services are extensive, and we pride ourselves on providing the highest quality service possible for all of our clients. Check out what we have to offer and see what we can help you with today. 

On-Site Phone Systems

If your business has a home office, we can help set up your phone system for every employee, regardless of how many there are. We have phone systems that we can provide and maintain, and troubleshoot should problems occur. By having ANAX install your phone systems from the beginning, you can ensure that it is done properly.

Cloud Hosted VoIP Systems

VoIP phone systems are an updated way to manage your calls, a more modern and manageable approach than traditional phone systems. Learn about these VoIP systems and their benefits in our blog post here. 

Call Center Setup & Support

If your business is a call center, or involves one for customer service or support, ANAX can assist you in setting up phone systems for such. In addition, ANAX provides call center support. After all, if sales or customer satisfaction is based on your ability to make or receive calls, you want reliable technicians on standby. 

Video Conferencing

Not only does ANAX assist with voice calls, we also have the ability and the technology to assist with video calls. We can also help with multi-line and conference video calls. 

Voicemail to Email

Voicemails can be time-consuming to listen to, hard to hear, or just plain frustrating to deal with. This can all be alleviated by the capability to transform voicemails into emails, making them legible and allowing you to read them instead of requiring to listen. 

As you can see, ANAX offers many phone-related services and support options. Regardless of how big or small your business is, or what your needs are, ANAX has the ability to help. Contact us today to see what we can do for you.

VoIP: What and Why?

VoIP: What and Why?

by | Aug 14, 2019 | Business Phone Systems, Cloud Services, Office Phone Systems, VoIP

At ANAX, we offer several solutions for your business and office needs. One of the services that we provide is cloud-hosted VoIP phone systems. This term has become more familiar to those in office spaces over the past couple of years, however, if you’re not as current with the phone trends, we’ll go over what exactly a VoIP is before we get into why you need it. 

What is VoIP? 

Traditional phones require direct connection via copper wires in order to make and receive calls. VoIP phones do not need this wire connectivity, and instead, function via internet connection. Because of the lack of need for wires, the mobility, interoperability, and connectivity of VoIP phones is nearly limitless. 

Outdated, copper-wired, stationary phones are hardwired into a PBX (Private Branch Exchange) machine. This PBX device routes calls in and out, serving as the operator and middleman between phones. With VoIP phones, the PBX is no longer necessary, since calls are made via the internet, and not through the wires. 

Why do you need VoIP? 

In addition to simply staying relevant with the ever-changing technology, there are several reasons that your business would benefit from a VoIP phone system. As mentioned previously, traditional phone systems are wired into a PBX machine. Switching to VoIP phones eliminates the need for this, which can clear up office space for more important things. 

VoIP phones operate via the internet, and only require access to the existing computer network cabling or the WiFi in order to complete calls. This eliminates the need for copper wiring, and means that no additional wiring needs to be installed should you decide to switch. Bonus, your phone number stays the same, so there are no additional fees to update that either (not to mention, no need to go through the headache of updating your phone number everywhere too!).

VoIP phones have many, many features that are simply impossible on a traditional phone. As we have already discussed, they are unchained from the copper cords, and operate on your existing internet connection. VoIP phone systems allow for users to link to their own accounts, instead of being tied to a singular phone number. With this feature, you can jump between multiple phone calls on an account at the same time. 

VoIP allows for voicemails just as traditional phones do, however, they are more easily accessible, and often have advanced features. This new wave of phones has also experienced updates in audio quality and range, allowing you to listen further and understand more. Finally, VoIP phones can be set up for PoE. PoE stands for power over Ethernet, meaning that VoIP phones are able to be powered via a network cable, as opposed to being plugged into a traditional power socket. 

As you can see, the benefits of VoIP are numerous, and making the change is quite simple. Contact us today to see how we can bring the benefits of VoIP to your business!

Keeping the Communication Lines Open

Keeping the Communication Lines Open

by | Sep 24, 2018 | Business Phone Systems, Cloud Services, IT Services, IT Solutions, Office Equipment Support, Office Phone Systems

ANAX: Keeping the Communication Lines Open

Phone System Support & Automation

We live in a world that is constantly connected and relies on timely communication to keep businesses relevant and maintain relationships with your customers and clients. This makes it essential to have communications systems that keeps up with the technology trends and the demands of your clientele.

Elevate and Automate

Having an automated phone system, as well as third-party phone support, is an effective solution to problems that may arise with customer communications. You may have tried to get ahold of a local business to confirm their hours, ask a simple question, or schedule a service, and have been left hearing a never-ending ring, not being able to get in touch with the receptionist or other representative from the company until you have called multiple times. There’s nothing more frustrating as a customer than facing unnecessary difficulties trying to contact a company.

Likewise, it is equally as frustrating to be on the business end and watch your receptionist struggle to deal with masses of incoming calls and still try to maintain a professional demeanor and provide quality customer service. In situations like these, an automated phone service can provide unmanned aid to your receptionist(s), and can increase company efficiency, as well as timeliness in addressing customer questions and concerns.

Save Your Time and Money!

Though an automated phone system is not as personable as speaking with an actual representative, there are circumstances when it would be a waste to utilize employee time to answer simple questions, when those questions can be addressed within an automated system. Information such as business hours, location, or other answers to frequently asked questions can all be included, and can save your employees valuable time, as well as your money.

Another aspect to consider is if your company only has one receptionist, what happens when they are on break, or have a day off? Having an automated phone system can eliminate the additional stress that could be passed along to other employees if they were to become in charge of keeping up with calls on top of their regular daily job duties. This will save you from having to complete additional training with those employees as well, since the automated phone system can field calls and address commonly asked questions.

Find Your Solution Today!

If you’ve been considering automating your phone system, or at least updating and maintaining the on you already have, contact us! At ANAX, we’ve built a reputation on delivering the best cloud solutions and onsite VoIP services to businesses in Las Vegas, North Las Vegas, Henderson, and all over Southern Nevada. Regardless of business type or industry, existing infrastructure or budget, we’ll find the right fit for your phone needs.

In addition to phone system automation, we offer the following services:

  • On Premise Phone Systems
  • Cloud Hosted VoIP Systems
  • Call Center Setup & Support
  • Maintenance, Upgrades & Hardware
  • Video Conferencing
  • Voicemail to Email Capability
  • Remote Locations

Why wait? Don’t let your communications suffer any longer, start the conversation with us today!

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Office Equipment Repair

Office Equipment Repair

by | Aug 28, 2018 | Business Advice, Hardware, IT Services, IT Solutions, Office Equipment Support, Office Phone Systems

Office Equipment Repair

 

 

The Monday Morning Dilemma

It’s 9:15 on Monday morning, and you are desperately trying to get handouts printed for your 9AM meeting. Everyone has been waiting on you for the past fifteen minutes, and the printer conveniently decides not to show up for work today. “Perfect timing,” you say to yourself as you mentally prepare to be looking up repairmen, ordering new office equipment, and daydreaming about vacations for the rest of your day.

 

 

Let ANAX Handle IT

Instead of wasting away your workday, sacrificing your productivity to find the best deal on a local office equipment repair service, have ANAX handle the hassle for you. Providing top quality office equipment support, ANAX offers maintenance for all of our affiliated manufacturer’s office equipment with extreme pride and excellence. With one of the fastest response times in the industry, we will strive be at your location the very same day that your service call is placed. Our experienced factory trained technicians will work to quickly resolve any issues needing attention, leaving you satisfied with the results.

Looking for a new office equipment repair company each time you need assistance takes up valuable time. You want your business to thrive; wasting time researching business technology services robs your focus away from your success. ANAX is here to develop a long term relationship with you so you don’t have to waste precious time shopping around. You will know immediately that you made the right decision using ANAX as your office equipment service provider.

 

 

When the Past Haunts You

Even the newest technology runs into issues and bugs that need addressed, however, when your equipment is outdated and old, there is even more potential for problems. As technology develops, it requires operating systems that can keep up with it, as well as compatible accessories such as phones and printers. When devices are able to communicate effectively because they are all up to date, your day runs smoother and you can be more productive with your time.

This being said, technology trends come and go very quickly, and as a whole, it is a field that is ever-growing and changing. This can be daunting to keep up with, especially if you are not familiar with terms that are used to describe technology, or if you are not sure what to look for in the equipment you need to use in your office. Because of this, it may take you longer than necessary to find what you are looking for, and the process can be frustrating for everyone involved.

 

 

Let ANAX Take Care of IT

This is a common problem that ANAX can handle for you. ANAX team members are experts in the technology field and can take the time to explain what you need in your business and take care of providing your office equipment and repairs for you.

There are many services that ANAX offers, including:

  • On-site Troubleshooting & Repairs
  • 3 Business Hour Average Response Time
  • Driver Installation & Setup
  • Network Connectivity Configuration
  • Ongoing Maintenance Support
  • End User Training
  • Account & Security Configuration
  • Consumables & Supplies
  • Remote Equipment Status Monitoring

Overall, choosing ANAX for your technology needs will save you time, and the headache of having to do it yourself.

Want to learn more? Contact us today: https://www.anaxtech.com/contact/